IT support for SMEs in Belgium
IT support that simply works well
ICTPoint takes care of the IT for small and medium-sized businesses. You get one dedicated point of contact who knows your setup, a fixed price per user each month, and proactive support that solves problems before they slow your team down.
- Easy to reach by phone, email or WhatsApp
- One dedicated point of contact
- A fixed price per user, per month
- Proactive support and monitoring
“Reliable service and always available, that’s what ICTPoint means to us.”
Gielis & Verleye Accounting Office · adapted customer feedback
What working with ICTPoint looks like
Three everyday situations, and the difference it makes when one team knows your setup.
Your network stops working just before a deadline
With a general helpdesk: You log a ticket, wait in a queue and explain your setup again to whoever picks it up.
With ICTPoint: You call or WhatsApp your dedicated contact, who already knows your office and fixes it remotely or on site.
A backup fails during the night
With a general helpdesk: Nobody notices until a file is missing and work stops.
With ICTPoint: Our monitoring flags it and we fix it, usually before your team logs in.
An unexpected IT bill
With a general helpdesk: Every call-out is billed separately, so your IT costs are hard to predict.
With ICTPoint: With a support plan you pay a fixed price per user each month, so there are no surprises.
A better way.
Too many businesses were dealing with surprise costs, repeated explanations, and reactive support. ICTPoint was built to make IT simpler, more proactive, and more predictable.
Fixed monthly pricing
One accountable team
Faster
response
Proactive
support
20+
Years of experience
100%
Fixed pricing
100%
We strive for 100% customer satisfaction
Our Technology Partners
Predictable support. No surprises.
Reactive. Variable. Unpredictable.
keeps growing
support
support
incident
Proactive. All-inclusive. Predictable.
by plan
essentials
by plan
licences
On-demand
Essential licences and protection, with support when you need it.
- Microsoft 365 Business Standard
- EDR antivirus + backup
- Support charged per hour
Core
Proactive support for everyday business IT.
- Microsoft 365 Business Standard
- 24/7 monitoring + updates
- Remote support included
Complete
Comprehensive hands-on IT management.
- Microsoft 365 Business Premium
- Security + network management
- On-site support included
Continuity
Extended coverage with highest support priority.
- Everything in Complete
- 24/7 priority support
- After-hours support included
12-month minimum term on all plans. On-demand support is billed separately per hour. Microsoft products and domains renew annually.
Everything your business needs. All in one place.
One Partner. Four Options. Choose the right level of support for your business and scale as you grow.
IT support
Proactive, all-in support for your users, devices and network, from one dedicated point of contact.
- 24/7 system monitoring with automatic alerts
- Regular maintenance and updates
- Remote troubleshooting, and on-site visits when needed
- One point of contact for all IT matters
IT consulting
Clear advice so your technology supports your business goals.
- Assessment of your IT environment, workflows and security
- IT strategy and infrastructure planning
- Advice on GDPR and data protection
- Help implementing new systems and processes
Security
Protection for your data, systems and daily operations.
- Firewalls, VPN and network access control
- Data encryption and ransomware protection
- Automated backups with regular testing
- Disaster recovery planning
Cloud solutions
Flexible, secure cloud services, set up and supported for you.
- Cloud storage, backup and workspaces
- SaaS solutions
- Migration to the cloud
- GDPR-compliant environments
Good IT support should feel simple, with clear responsibility, fewer interruptions, and problems handled before they disrupt your business.
Hyun
Founder & CEO
Good IT support prevents problems, so you hardly notice it.
We focus on proactive monitoring, clear communication, and consistent support that keeps your business moving.
A simple process.
Protected from day one.
Audit & Onboarding
Understand your setup before making changes.
Secure & Configure
Put the right protection in place.
Monitor & Maintain
Keep systems healthy and issues visible.
Respond & Improve
Support today. Improve for tomorrow.
We start by reviewing your systems, risks, and priorities so support is tailored to your business from day one.
As a consultancy, our IT network has been managed by the ICTPoint team for over 10 years. Highly recommended! We can confidently say that their professionalism, expertise and customer focus are unparalleled.
We've relied on ICTPoint for our IT needs for years, and they've never let us down. Whether it's maintaining our office suite or solving technical problems, the ICTPoint team is always readily available.
Reliable service and always available, that's what ICTPoint means to us.
The ICTPoint team has extensive knowledge of ICT. They are always readily available and offer effective solutions. ICTPoint guarantees quality, professionalism and reliability.
We're incredibly happy with our new IT service provider! From day one, we've noticed how accessible and engaged the ICTPoint team is. Thanks to their expertise and proactive approach, we feel completely unburdened in our IT matters. In short: highly recommended for anyone looking for a reliable and hands-on IT partner!